Kaitlyn Cimino / Android Authority
TL;DR
- HeyTap will cease US account providers on September 28, elevating considerations about OnePlus apps.
- OnePlus says US accounts are shifting to a brand new platform, with “historic contributions” set to be preserved.
- Assist employees additionally indicated OHealth and OnePlus account providers shouldn’t be affected.
If you happen to personal a OnePlus Watch or OnePlus earbuds, you might need seen a complicated electronic mail just lately. It got here from HeyTap, the Oppo-linked firm that develops and helps the OHealth and HeyMelody apps. The e-mail mentioned US account providers are shutting down on September 28.
That naturally raised just a few eyebrows. These apps deal with issues like syncing well being information to pushing firmware updates, so if HeyTap is strolling away from US accounts, what occurs to the OnePlus app information subsequent? Some Watch homeowners on Reddit anxious they’d be reduce off from their well being metrics. Others assumed there could be a plan, and this may have little influence on the apps themselves.
We reached out to OnePlus about it. Right here’s the assertion a spokesperson gave us:
“As a part of our ongoing business-optimization efforts, all OnePlus US consumer accounts and neighborhood content material will transfer to a brand new, US-hosted platform beginning September 26. World customers will proceed on neighborhood.oneplus.com; current US members will obtain direct directions emigrate and maintain their historic contributions. This announcement was made final week on our neighborhood discussion board right here.”
On the discussion board publish that assertion directs to, OnePlus clarifies that US accounts are being migrated to a brand new native platform beginning September 26, full with its personal neighborhood app. Mixed with the assertion above, the important thing line for us on that web page was “All of your content material stays tied to your OnePlus Account and shall be preserved no matter which platform you select.”
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So, is {that a} assure that your OHealth information and HeyMelody settings are secure? The corporate doesn’t spell it out in black and white, however the thought appears to be that all the account itself is shifting, not disappearing. In case your well being stats and gadget connections are tied to your OnePlus account, they need to stick with you after the swap.
Our interpretation seems considerably backed up by OnePlus US buyer assist, which informed one Reddit consumer that HeyTap’s discontinuation “gained’t have an effect on any OnePlus functions like OHealth or OnePlus account.” It actually appears that comms might have been dealt with higher on this scenario, but it surely seems to be like there’s no must panic.
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