Kaitlyn Cimino / Android Authority
TL;DR
- Fitbit customers at present report issues syncing knowledge and logging into the Android app.
- The corporate confirms that an outage is in progress, and is at present below investigation.
- Proper now there doesn’t appear to be something customers can do, so simply sit tight and keep away from the temptation to reinstall the app.
It’s a fantastic Thursday morning, and also you’re up with the solar to get a pleasant long term in forward of a busy day. Solely what’s this? Your tracker gained’t sync with the app? In case you’re a Fitbit person, this could be precisely the scenario you discovered your self dealing with right now, as a significant outage hits the corporate’s servers.
Over on the Fitbit standing dashboard, the corporate confirms on ongoing outage, beginning about three hours earlier right now. Whereas that web page acknowledges points with the Fitbit app and the online API, it recommend that system sync remains to be operational, however studies from customers inform a distinct story.
On Reddit, posts from customers like bitter_sweet9798 and The0Walrus particularly point out sync issues — although we think about it’s most likely arduous for customers to attract a line between what counts as an issue with the app, and with the sync backend specifically (through 9to5Google).
Proper now, Fitbit says that it’s nonetheless investigating the outage, and doesn’t supply something in the way in which of additional particulars or remediation steps. Primarily based upon what we’re seeing from customers, although, we’d suggest not messing round together with your app an excessive amount of out of frustration, as these attempting to uninstall and reinstall the app have been working into bother simply logging in to their accounts.
Your Fitbit ought to nonetheless hold gathering knowledge whereas this outage is in progress, so we suppose there’s technically no cause so that you can use this as an excuse to take a time without work, however we nonetheless get it — updating your stats on the finish of a exercise could be a large a part of the routine for lots of us, and never with the ability to sync up simply hits slightly totally different. Hopefully Fitbit irons this one out quickly, and the whole lot’s again to regular for tomorrow.
