Though onboarding illustrates the difficulty clearly, the identical sample seems in credit score adjudication, claims processing and dispute administration. As adaptive alerts enter these workflows, the architectural query shifts from including branches to deciding the place contextual judgment ought to reside. In my opinion, what’s lacking isn’t one other conditional path however a distinct runtime mannequin — one which interprets context and determines the subsequent acceptable motion inside outlined limits. This architectural layer, which I seek advice from because the Agent Tier, separates contextual reasoning from deterministic execution.
Introducing the agent tier: Separating execution from contextual judgment
In lots of enterprises, orchestration logic doesn’t reside in a proper workflow platform. It’s embedded in SPA purposes, carried out in APIs, supported by rule engines and coordinated via service calls throughout techniques. Person journeys are assembled via API calls in predefined sequences, with eligibility or routing circumstances evaluated at particular checkpoints.
This method works nicely for repeatable, well-understood paths. When inputs are full, danger alerts are low and no exception dealing with is required, the clear path could be executed deterministically. State transitions are recognized prematurely. Service calls observe predictable patterns. Human duties are invoked at predefined factors.
